Careers at Symbos

People Lead

We have a fantastic opportunity for motivated individuals to join as a People Lead  for a 6 months Secondment Role in the Insource Department. Reporting into the Senior Contact Centre Manager you will be responsible for mentoring, motivating and developing the team into a high performing team.

To secure this role, it is essential that you are able to meet the following requirements:

Key responsibilities will include but will not be limited to:

• Create a culture which is innovative and achievement oriented underpinned by being responsive, agile and adaptable
• Support the achievement of RCL Services’ business objectives through managing the outcomes of a collections team in order to ensure ongoing delivery of outstanding collections outcomes for clients.   
• Recruiting, inducting, developing and motivating employees
• Auditing collection officer capability to identify training and development needs
• Conducting team meetings to facilitate feedback and team communication
• Managing employee attitude and performance issues including reviewing individual/ team scorecards and performance on an ongoing basis
• Task and resource allocation
• Call monitoring and file auditing to evaluate adherence to SLA’s, client scripts, and legislative obligations
• Internal and external reporting

To secure this opportunity you will be required to:

• Able to create a shared vision and overarching goals for the team and develops a plan to connect individuals
• Ability to lead everyone to work well together towards a common goal
• Demonstrated conflict-resolution and problem-solving skills
• Ability to manage a portfolio of clients and prioritize effectively
• Ability to conduct/attend file audits for our compliance requirements
• Ability to produce and analyse reports
• Excellent planning and organizational skills
• To be result-oriented, quality-focused, resilient, energetic, and positive
• Consistently stays above the line

In addition, you will be considered a role model for the company values.

If you are ready to take the next step in your career, do not miss this opportunity! To apply, click Apply Now!