Careers at Symbos

Working as a Service Delivery Manager (BPO) you will be responsible for leading a portfolio of contact centre programs with a focus on client success, operational excellence, and leading high-performing teams. You will work closely with the General Manager and other Senior Operations Leaders to lead through transformation and expansion. This role is a result of strong business growth, and will support teams with collections, hardship or complaints focus areas. 

What you’ll be driving in the next 12 months;

• Client Strategy & Retention: Build strong relationships, understand client goals, and develop account plans that deliver value and drive retention.
• Operational Performance: Lead through others - empower your team to meet and exceed SLAs and KPIs, and ensure consistent, high-quality service delivery.
• Team Leadership: Develop and support your team of Contact centre Managers, foster accountability, and create a culture of continuous improvement.
  
  

What you’ll bring;

• A strong understanding of client engagement and stakeholder management - you know how to listen, influence, and deliver.
• Experience leading service delivery teams in fast moving Contact Centres/BPO’s. Experience in collections, hardship or complaints would be advantageous.
• Commercial acumen - you can look forward and make decisions that balance cost, value and impact.
• High emotional intelligence and the ability to adapt your communication style across diverse stakeholders.
  
  

What success looks like at 3 months;

• Client relationships are developing, and Account plans are in place and aligned to client goals
• Portfolio performance is trending up, with clear plans in place to achieve sustainability
• You’ve set expectations with your team who are stable, developing and delivering
  
  

What’s in it for you;

You’ll have access to a hybrid work model, employee discounts, novated leasing and 24/7 EAP Support. You can take advantage of our cultural holiday swap program to celebrate the days that mean most to you and have access to an annual ‘unplugged day’ to switch off and unwind.

You will part of a business entering a transformative growth phase with an opportunity to directly contribute to its success. You’ll be leading and influencing teams in multiple countries and supporting the adoption of new technologies across the contact centre.

Apply Now or reach out to danielle_stanton@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us; 

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation. 

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work. 

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.