Symbos is an Australian-founded business delivering customer experience, creative, and operational solutions at global scale. We partner with organisations to build connected, high performing teams that combine human insight with technology.

Our approach is grounded in operational excellence, continuous improvement, and a people-first culture. We focus on creating environments where teams can do meaningful work, grow their capability, and deliver consistent outcomes for clients.

About the Client

Our client is a growing digital marketing agency and consultancy working with brands across strategy, website experience, content, paid channels, social media, and marketing automation. The team partners with clients on projects designed to improve engagement, generate leads, and support measurable business growth.

The Opportunity

We are looking for a Strategic Account Manager to take ownership of client relationships, project communication, and campaign delivery for a confidential digital marketing agency and consultancy.

In this full-time role, you will work closely with clients and internal teams to shape effective, performance-driven marketing strategies that support brand visibility, engagement, lead generation, and return on investment.

Applicants must be based in Sydney and have the right to work in Australia.

What Sets This Role Apart

• Strategic account management role with ownership of client relationships, communication, and delivery oversight.
• Opportunity to work across digital strategy, paid channels, social, content, conversational marketing, website UX, and lead generation campaigns.
• A client-facing role with influence across strategy, execution, quality assurance, reporting, and account growth.
• Flexible work environment with a Sydney-based team and a collaborative agency culture.
• Chance to support a range of brands and clients on varied, commercially focused digital projects.

Key Responsibilities

• Manage, build, and maintain strong client relationships grounded in professionalism, trust, and proactive support.
• Act as the key contact between clients and internal agency stakeholders.
• Develop a clear understanding of each client’s business, goals, market, competitors, and marketing challenges.
• Support the development and delivery of performance-focused digital marketing strategies.
• Coordinate onboarding, kick-off sessions, recurring client meetings, project updates, and milestone communications.
• Prepare clear, detailed production briefs with support from the Account Coordinator.
• Work closely with strategists and production teams to keep campaigns, projects, timelines, and deliverables on track.
• Review client-ready assets for quality before they are shared.
• Identify up-sell and cross-sell opportunities that address genuine client needs.
• Contribute to strategic workshops, proposal development, project scoping, compelling pitches, KPI setting, ROI reporting, and performance analysis.
• Oversee project schedules, milestones, budgets, and project team resources.

What We’re Looking For

• At least two years of experience in marketing management, account management, project management, or a similar client-facing role.
• Strong understanding of digital marketing and the inbound methodology.
• Ability to manage multiple accounts at once, including both retainer and project clients.
• Exceptional interpersonal, verbal, and written communication skills.
• Excellent time management, project management, and prioritisation skills.
• Strong attention to detail and confidence reviewing client-ready work for quality.
• Budget management capability and a commercial mindset.
• Basic understanding of website design, usability concepts, and the language used in digital project delivery.
• Confidence using Google Suite, project management software such as Asana, collaboration tools such as Slack, and HubSpot or similar marketing automation platforms.

Nice to Have

• Experience in an agency, consultancy, B2B marketing, SaaS, technology, or professional services environment.
• Exposure to HubSpot, marketing automation, inbound marketing, or conversational marketing platforms.
• Experience supporting website, UX, brand, content, paid media, social, or lead generation projects.
• Confidence contributing to proposals, project scoping, pitches, or strategic workshops.
• Experience working with retainers, project-based clients, budgets, milestones, and resourcing plans.

Who This Role Suits

This role suits someone who is commercially minded, relationship-led, organised, and confident managing multiple client priorities at once.

You will thrive if you enjoy acting as the bridge between clients and internal teams, translating strategy into action, keeping projects moving, and looking for opportunities to deepen client value over time.

Application Process

If this opportunity aligns with your experience and career goals, we encourage you to apply.

As part of our selection process, shortlisted candidates may be asked to complete a skills-based assessment to help us better understand their analytical thinking, problem-solving approach, and ability to translate data into actionable business insights.