Careers at Symbos

Symbos is looking for a dedicated Team Support Associate to join our Global Support Centre. This role plays a vital part in supporting frontline team members, ensuring smooth day‑to‑day operations and maintaining compliance across services so children remain safe and supported at all times.

If you enjoy helping people, thrive in a fast‑paced environment and take pride in delivering great service, this could be the role for you.

About the role

As a Team Support Associate, you will be the first point of contact for Symbos‑supported team members and candidates, handling enquiries across rosters, staffing, payroll and general employment matters. You’ll work closely with internal teams to ensure services remain compliant and appropriately staffed.

Key responsibilities include:

• Responding to inbound phone calls and emails from team members and candidates
• Supporting roster management, including shift changes, swaps, cancellations and emergency cover
• Managing staffing‑related requests such as no‑shows, casual resignations and overstaffing
• Assisting with general payroll and timesheet enquiries
• Coordinating with internal stakeholders to resolve issues efficiently
• Maintaining accurate records and ensuring service compliance at all times
• Completing ad‑hoc tasks in support of the wider business

About you

You bring a calm, professional and empathetic approach to customer service and enjoy working as part of a collaborative team.

You will ideally have:

• Around 2 years experience in an inbound customer service role
• Strong verbal and written English communication skills
• Excellent attention to detail and organisational skills
• The ability to multitask and meet monthly KPIs
• Confidence adapting to new processes and systems
• A good understanding of the customer journey and high‑quality service delivery
• Proficiency in Microsoft Word, Excel and PowerPoint

Experience working in a large, remote or shared services environment will be highly regarded.

Why join Symbos?

At Symbos, our people are at the centre of everything we do. We’re a values‑led organisation that believes growth is part of our DNA, with connected experiences built on empathy, trust and technology. You’ll be part of a supportive and collaborative culture where your work makes a real impact, with opportunities to learn, grow and build a long‑term career.