Careers at Symbos

What's in it for you;

• Support Operational Success: Ensure rosters and schedules align with business needs and compliance requirements.
• Develop Your Skills: Take advantage of professional development programs and build expertise in workforce planning.
• Career Growth: Build your future with clear pathways for development and internal mobility.
• Collaborative Team: Join a supportive team that values accuracy, communication, and continuous improvement.
• Wellbeing First: Access health and wellbeing initiatives, confidential support services, and employee discounts.
• Time to Recharge: Benefit from an annual day to disconnect and the flexibility to celebrate the holidays that matter most to you.
  

About the Role;

What You’ll Be Doing;

• Scheduling & Rostering: Create and maintain rosters that align with forecasted demand and operational requirements, ensuring compliance with award conditions and organisational policies.
• Real-Time Support: Monitor intraday performance, action approved schedule changes promptly, and escalate variances to the WFM Team Lead.
• System Management: Maintain data integrity within WFM systems and update rosters accurately and on time.
• Reporting & Analytics: Prepare daily and weekly reports on adherence, utilisation, and roster accuracy, identifying discrepancies and recommending corrective actions.
• Stakeholder Engagement: Communicate roster changes clearly and act as a point of contact for scheduling queries and issues.
  

What You’ll Bring;

• Previous experience in scheduling or workforce administration within a contact centre environment.
• Strong attention to detail and organisational skills.
• Ability to work under pressure and adapt to changing priorities.
• Collaborative and proactive approach with a customer-focused mindset.
• WFM system knowledge essential.

The Mindset You’ll Bring;

• Accuracy: You take pride in delivering precise schedules that support operational success.
• Problem Solver: You respond quickly to changes and find solutions to keep service levels on track.
• Team Spirit: You work collaboratively and communicate effectively with stakeholders.
• Resilience and Adaptability: You remain calm under pressure and adjust to changing circumstances.
• Curious Learner: You embrace learning and seek opportunities to improve processes.

Apply Now or reach out to Danielle_Stanton@symbos.com.au for more information. We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.