Careers at Symbos

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals while gaining valuable experience within a government agency environment.

The Role;

Working as a Customer Service Representative, you’ll be the trusted voice customers rely on transforming tricky moments into positive outcomes. Every interaction counts: you’ll handle enquiries with speed and clarity, break down complex information into simple solutions, and see issues through to resolution. Expect a dynamic, phone-based environment where confidence and precision keep things moving.

What You’ll Be Doing; 

• Handle Enquiries: Respond to inbound calls and emails promptly, providing clear and accurate information.
• Resolve Issues: Investigate and troubleshoot customer concerns to deliver effective solutions on the first contact.
• Build Rapport: Create positive interactions by listening actively and showing empathy in every conversation.
• Maintain Standards: Follow processes and compliance requirements while ensuring a high level of service quality.

Part-time Shifts Available Monday to Saturday

• 8:00am to 12:00pm
• 3:00pm to 8:00pm

Please state your availability or preference in your application

Skills First Process;

At Recoveriescorp, we value the skills and potential you bring – not just what’s on your CV. Whether you have customer service experience or are ready to take on a new challenge, we’re excited to see what you can do.

As part of our recruitment process, you’ll complete an interactive skills assessment via Vervoe. This is your chance to experience real job-related tasks and demonstrate your strengths beyond your CV.

Please keep an eye on your inbox (including your junk folder) so you don’t miss the opportunity to join our team.

Why Join Us?

• A Team That Values Balance: Experience a workplace that combines focus with fun – from shared food days and social catch-ups to recognising and rewarding the efforts that drive our success.
• Convenient Location: Enjoy an office close to public transport, cafés, and local amenities, making your day easier and more enjoyable.
• Make an Impact: Be the voice that turns challenges into positive experiences for customers every day.
• Vibrant Team Culture: Join a supportive, collaborative team that celebrates success and values your contribution.

The Mindset You’ll Bring;

• Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.
• Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
• Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
• Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills and grow your career.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Us;

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.