Careers at Symbos

About Symbos

Established in 1991, Symbos is an Australian-founded group delivering critical operational, technology and support services to organisations where accuracy, compliance and performance matter. Our teams work across complex systems and high-volume environments, supporting continuous improvement through disciplined processes, clear communication and practical problem-solving.

About the role

We’re looking for an Operations Support Analyst (L2 - Back Office) to join our team. This role is responsible for conducting evidence-based investigations into supplier invoice disputes, supporting end-users with system enquiries, and contributing to ongoing system and process improvements.

You’ll work with internal stakeholders, suppliers and support teams to analyse data, identify root causes, and clearly communicate investigation outcomes, all while helping improve the usability and reliability of our internal systems.

This is a non-voice, back-office role suited to someone who enjoys analytical work, written communication, and structured problem-solving.

Key responsibilities

• Conduct high-quality, evidence-based investigations into supplier invoice disputes

• Analyse system data to identify root causes and prepare clear written findings

• Communicate investigation outcomes professionally to suppliers and stakeholders

• Manage and update service requests using Jira or a similar ticketing system

• Provide day-to-day system and user support, including troubleshooting enquiries

• Develop and maintain user guides, training documents and support materials

• Identify system defects, workflow inefficiencies and enhancement opportunities

• Support testing and verification of system updates and improvements

• Escalate recurring issues and contribute to continuous improvement initiatives

What we’re looking for

Essential:

• Strong written communication skills with attention to detail

• Analytical mindset with the ability to assess evidence and identify patterns

• Experience using Jira or similar service management / ticketing tools

• Ability to manage multiple priorities in a structured, deadline-driven environment

• Customer-focused, collaborative approach to problem-solving

Desirable:

• Experience in invoice investigation, billing, disputes or supplier support

• Background in operations, shared services or BPO environments

• Exposure to ITSM, system support or application support roles

• Experience documenting processes, training materials or improvement proposals

Why join us

• Meaningful, analytical work with real operational impact

• Hybrid working arrangement

• Supportive team environment with a focus on quality and improvement

• Opportunity to build strong investigation, systems and operations expertise

If this sounds like a role where you can add value and grow your skills, we’d love to hear from you.