Careers at Symbos

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

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Team Leader

  • 493451
  • Manila, Metro Manila, Philippines
  • Full-time
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At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance, Energy, and Insurance. 

We’re looking for a Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel. 

Key Responsibilities 

  • Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs 

  • Monitor and improve customer satisfaction and quality metrics 

  • Provide regular feedback to team members, highlighting both achievements and areas for growth 

  • Foster a motivating and engaging team culture through recognition and incentive programs 

  • Collaborate with HR to ensure proper staffing and workforce planning 

  • Partner with clients and internal stakeholders to provide updates on team performance and progress 

  • Support recruitment efforts by participating in interviews and onboarding of new team members 

  • Prepare and present staff performance and productivity reports to leadership 

 Minimum Qualifications 

  • Bachelor’s Degree in any field (or equivalent work experience) 

  • At least 2 years of experience as a Team Leader in a customer service or BPO environment 

  • Proven ability to motivate and develop people while driving results 

  • Excellent communication, organizational, and problem-solving skills 

  • Willingness and ability to work in shifting schedules, depending on business needs 

What We Offer: 

  • Competitive salary 

  • HMO coverage starting Day 1 

  • Group life insurance 

  • Performance incentives 

  • Mental health helpline 

  • Health and wellness initiatives to support your well-being 

  • Access to learning & development programs to fuel your professional growth 

  • A supportive environment where you can command your own career in a growing, innovative company 

Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.  

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