Careers at Symbos

The Accounts Receivable and Billing Coordinator supports the delivery of accurate, timely and compliant billing and accounts receivable processes across Symbos. This role plays a key part in protecting revenue, supporting cash flow and maintaining strong customer relationships by ensuring invoicing, collections and customer data are managed to a high standard. 

Key responsibilities 

Billing and invoicing 

• Prepare, review and issue customer invoices and credit notes accurately and on schedule 

• Manage manual invoices and customised billing requirements when required 

• Upload invoices to customer and vendor portals and manage purchase order processes 

• Maintain accurate billing records in line with Symbos policies and procedures 

• Review customer contracts to ensure billing accuracy and compliance 

Accounts receivable and collections 

• Monitor accounts receivable ageing and follow up overdue accounts 

• Prepare and issue account statements and collection notices as required 

• Perform daily customer receipting and bank reconciliations 

• Escalate delinquent accounts in line with internal processes 

• Investigate and resolve billing discrepancies and disputes 

Customer and stakeholder engagement 

• Respond to customer billing enquiries in a timely and professional manner 

• Maintain and action shared finance inboxes 

• Liaise with internal stakeholders including Finance, Sales and service delivery teams to resolve billing matters 

Systems and process support 

• Set up new customers and maintain accurate master data in SAP 

• Support billing and accounts receivable activities during month‑end close 

• Assist with continuous improvement initiatives to improve efficiency, accuracy and controls 

• Support system enhancements, testing and documentation where required 

General 

• Ensure compliance with internal policies, controls and mandatory training 

• Contribute to a positive, collaborative finance team culture 

• Undertake other finance‑related duties as required 

Skills and experience 

Essential 

• Minimum 3 years’ experience in accounts receivable, credit control or a similar finance role 

• Experience working in a high‑volume billing environment 

• Strong numerical aptitude with excellent attention to detail 

• Experience managing accounts receivable ageing and reconciliations 

• Intermediate to advanced Excel skills 

• Strong organisational skills with the ability to manage competing priorities 

• Ability to work autonomously and as part of a team 

Desirable 

• Experience using SAP or similar ERP systems 

• Exposure to vendor portals and automated billing systems 

• Experience working in a shared services or commercial finance environment 

Qualifications 

• Certificate, Diploma or Degree in Accounting, Finance or a related discipline, or equivalent practical experience 

About Symbos 

Symbos partners with organisations to deliver AI‑led, human‑centred workforce solutions. Australian‑led with global scale, Symbos combines technology, operational excellence and a people‑first culture to help clients build connected, high‑performing teams. 

Why join Symbos 

• You’ll be part of a growing, Australian‑led organisation with a global delivery model 

• Your work will have real impact, supporting revenue integrity and financial performance across the business 

• You’ll join a collaborative, people‑first culture that values trust, learning and continuous improvement 

• You’ll have exposure to modern systems and scalable processes, with opportunities to contribute to process optimisation 

• Symbos offers a supportive environment where quality work, accountability and professional growth are valued