Careers at Symbos

At Symbos, we create connected experiences that begin with empathy, are powered by technology, and grounded in a culture that inspires trust, sparks innovation, and delivers meaningful outcomes. As one of the fastest-growing pioneers in customer experience, we support leading brands across industries including Telecommunications, Utilities, Finance, Energy, and Insurance. 

We’re looking for an Assistant Team Leader who will play a key role in driving team performance, ensuring service excellence, and motivating people to deliver results that customers can truly feel. 

Key Responsibilities 

• Lead, coach, and develop a team to consistently meet and exceed service levels and KPIs 

• Monitor and improve customer satisfaction and quality metrics 

• Provide regular feedback to team members, highlighting both achievements and areas for growth 

• Foster a motivating and engaging team culture through recognition and incentive programs 

• Collaborate with HR to ensure proper staffing and workforce planning 

• Partner with clients and internal stakeholders to provide updates on team performance and progress 

• Support recruitment efforts by participating in interviews and onboarding of new team members 

• Prepare and present staff performance and productivity reports to leadership 

 Minimum Qualifications 

• Bachelor’s Degree in any field (or equivalent work experience) 

• At least 1 year of experience as a Assistant Team Leader/Team Leader in a customer service or BPO environment 

• Proven ability to motivate and develop people while driving results 

• Excellent communication, organizational, and problem-solving skills 

• Willingness and ability to work in shifting schedules, depending on business needs 

What We Offer: 

• Competitive salary 

• HMO coverage starting Day 1 

• Group life insurance 

• Performance incentives 

• Mental health helpline 

• Health and wellness initiatives to support your well-being 

• Access to learning & development programs to fuel your professional growth 

• A supportive environment where you can command your own career in a growing, innovative company 

Take the lead with Symbos. Apply today and help us create meaningful outcomes while building the future of customer experience.