Careers at Symbos

Symbos is an Australian-founded business delivering customer experience, creative, and operational solutions at global scale. We partner with organisations to build connected, high performing teams that combine human insight with technology.

Our approach is grounded in operational excellence, continuous improvement, and a people-first culture. We focus on creating environments where teams can do meaningful work, grow their capability, and deliver consistent outcomes for clients.

About the Client

Our client is a leading Australia-based provider of services to families and communities, operating at scale across multiple locations. They focus on delivering consistent, high quality experiences supported by strong operational systems and structured ways of working.

Their environment is evolving, with a growing emphasis on data-driven decision making, performance visibility, and reporting maturity. As they continue to scale, there is a clear focus on strengthening how reporting is structured, governed, and used across the organisation.

The Opportunity

We are partnering with our client to hire a Business Reporting Lead to take ownership of their reporting platform and how data is delivered across the business.

This is a hands-on leadership role combining technical delivery with ownership, governance, and stakeholder management. The successful candidate will ensure reporting is accurate, consistent, and aligned to business needs, while continuing to build and maintain dashboards directly.

You will work closely with cross-functional teams and senior stakeholders, bringing structure to reporting, improving standards, and ensuring the platform can scale as the business grows.

What Sets This Role Apart

• True ownership of the reporting platform, not just report delivery
• Balance of hands-on technical work and leadership responsibility
• Direct exposure to cross-functional stakeholders and decision-making
• Opportunity to shape reporting standards, structure, and governance
• Strong focus on operational excellence and scalable reporting practices

Key Responsibilities

Reporting Platform Ownership

• Own and manage the reporting platform end to end
• Ensure reporting is accurate, consistent, and aligned across teams
• Define and maintain reporting structures, standards, and frameworks
• Act as the escalation point for reporting issues or inconsistencies

Governance and Standards

• Establish and manage reporting governance, including security and access
• Maintain data definitions, glossary, and reporting consistency
• Ensure reports follow structured and standardised formats
• Improve reliability and trust in reporting outputs

Hands-on Reporting and Development

• Design, build, and maintain dashboards using Power BI
• Work with data across multiple systems including SQL and Excel
• Ensure reports are well-structured, performant, and fit for purpose
• Maintain a hands-on role in delivery, not just oversight

Stakeholder Management and Prioritisation

• Partner with stakeholders to understand reporting needs and challenges
• Manage reporting demand, priorities, and expectations
• Provide guidance on what should be built and how reporting should be structured
• Confidently push back where needed to ensure focus and alignment

Continuous Improvement

• Identify gaps, inefficiencies, and opportunities within reporting processes
• Strengthen workflows, documentation, and reporting practices
• Drive improvements in how reporting is delivered and maintained
• Support adoption of better tools, processes, and standards

What We’re Looking For

Core Requirements

• Strong experience in Power BI including dashboard development and data modelling
• Working knowledge of SQL and Excel in a reporting or analytics environment
• Experience owning or contributing to reporting governance, standards, and structure
• Proven ability to manage stakeholders and translate requirements into reporting solutions
• Hands-on approach with the ability to balance delivery and ownership
• Strong communication and decision-making capability
• Ability to work across multiple teams and manage competing priorities

Nice to Have

• Experience managing or mentoring reporting or BI team members
• Exposure to reporting platform optimisation or scaling environments
• Background in operational, customer, or performance reporting
• Familiarity with AI-enabled reporting or automation tools
• Strong report design and usability mindset

Who This Role Suits

• A hands-on reporting lead who enjoys both building and owning outcomes
• Someone comfortable setting direction while staying close to delivery
• A structured operator who brings clarity to reporting and data environments
• An individual who can balance stakeholder expectations with business priorities

What to Expect

• A key role within a growing and evolving reporting function
• Exposure to cross-functional teams and business-wide decision making
• Opportunity to influence how reporting is structured and scaled
• A balance of technical work, ownership, and stakeholder engagement
• A platform to build capability, improve systems, and drive impact

Application Process

If this role aligns with your experience and approach, we encourage you to apply.

As part of our selection process, shortlisted candidates may be asked to complete a skills-based assessment to better understand how you approach reporting challenges, stakeholder requests, and platform ownership scenarios.