Symbos is an Australian-founded business delivering customer experience, creative, and operational solutions at global scale. We partner with organisations to build connected, high performing teams that combine human insight with technology.

Our approach is grounded in operational excellence, continuous improvement, and a people-first culture. We focus on creating environments where teams can do meaningful work, grow their capability, and deliver consistent outcomes for clients.

About the Client

Our client is a leading Australia-based provider of Outside School Hours Care (OSHC), delivering engaging before and after school programs and vacation care experiences for children and families nationwide.

With a strong focus on customer experience, participation, and operational excellence, they rely on data and insights to better understand customer behaviour, improve performance, and support informed decision-making across the business. As they continue to evolve, there is a growing emphasis on using analytics to uncover opportunities, strengthen engagement, and enhance outcomes for both customers and operational teams.

The Opportunity

We are partnering with our client to hire a Business Reporting Lead to take ownership of their reporting platform and ensure the organisation has access to trusted, scalable, and actionable reporting.

This is a hands-on leadership role that combines technical delivery with governance, stakeholder management, and reporting strategy. You will be responsible for establishing reporting standards, managing reporting priorities, and developing reporting solutions that support decision-making across the business.

This is not a role focused purely on delegation. We are looking for someone who remains close to delivery, actively builds reporting solutions, and drives reporting excellence across the organisation.

What Sets This Role Apart

• True ownership of the reporting platform, not just report delivery
• A balance of hands-on Power BI development and leadership responsibility
• Opportunity to shape reporting governance, standards, and best practices
• Direct engagement with business stakeholders across multiple functions
• Ability to influence how reporting is structured, prioritised, and utilised across the organisation
• Opportunity to help build a stronger data-driven culture and reporting capability across the business

Key Responsibilities

• Own and manage the reporting platform, ensuring reporting assets are accurate, reliable, and aligned to business needs
• Establish and maintain reporting governance, including security, data definitions, inventory management, and reporting standards
• Design, develop, and maintain Power BI dashboards and reports
• Partner with stakeholders to understand reporting requirements and translate them into effective reporting solutions
• Manage reporting demand, priorities, and team capacity to ensure timely delivery
• Monitor and improve reporting quality, usability, and performance
• Develop and maintain reporting frameworks, documentation, and best practices
• Support adoption of modern reporting and analytical tools, including AI-enabled capabilities where appropriate
• Deliver knowledge-sharing sessions and contribute to reporting capability development across the organisation
• Experience in a Reporting Lead, BI Lead, Power BI Lead, Reporting Manager, or similar role
• Strong hands-on experience with Power BI, including dashboard development, DAX, data modelling, and report optimisation
• Strong SQL capability and experience working with multiple data sources
• Experience establishing or maintaining reporting governance, standards, and controls
• Strong stakeholder management skills with the ability to influence priorities and challenge constructively when required
• Experience balancing technical delivery with planning, prioritisation, and ownership responsibilities
• Strong communication skills with the ability to explain complex reporting concepts to non-technical stakeholders
• Ability to work independently and take ownership of reporting outcomes across the business
• Exposure to Microsoft Fabric or broader Microsoft data platforms
• Experience with role-level security (RLS), data governance, and reporting frameworks
• Experience mentoring or leading reporting and analytics team members
• Familiarity with AI-enabled reporting and analytics tools
• Experience working within customer-focused, operational, or multi-site environments
• Exposure to capacity planning and workload management within reporting teams

Who This Role Suits

• A hands-on reporting professional who enjoys building solutions while owning outcomes
• Someone who naturally brings structure, consistency, and governance to reporting environments
• A confident stakeholder partner who can manage competing priorities and challenge constructively
• An individual who enjoys solving reporting challenges and improving how data is used across a business
• A player-coach who combines technical credibility with leadership and ownership

Application Process

If this opportunity aligns with your experience and career goals, we encourage you to apply.

As part of our selection process, shortlisted candidates may be asked to complete a skills-based assessment to help us better understand their approach to reporting governance, stakeholder management, problem-solving, and Power BI development.