Careers at Symbos

Contact Centre Agent - Multiple Position

About RCL Services

RCL Services is part of the Recoveriescorp Group which has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

• We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.

About the role

Working as a Contact Centre Agent, you will be the front line of our operations with the responsibility of connecting and engaging with our customers. You will deliver high levels of customer service to provide tailored repayment solutions based on the customers unique situation.

In this role, you will;

• Handle inbound and outbound customer interactions via phone, email, and other communication channels
• Assist customers with enquiries, account information, and service requests
• Provide accurate information and effective solutions to customer concerns
• Build positive relationships through exceptional customer service
• Maintain detailed and accurate records of all customer interactions
• Meet quality, compliance, and customer satisfaction standards
• Work collaboratively within a team environment to achieve business objective

We are hiring for teams across a range of industries;

• Telecommunications
• Utilities
• Finance
• Energy
• Insurance

What you will bring;

• Experience in a customer service environment
• Fantastic attitude & willingness to learn
• Ability to work shifts within a rotating roster

What’s in it for you:

Working at RCL Services, you will have access to a salary, performance and attendance bonuses and transportation to and from work.

You will be part of a motivated, values-driven contact centre where people are rewarded for strong performance and demonstrating the right behaviour.

To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation.

How to Apply

 If you are ready to take the next step in your leadership career, we would love to hear from you.
Click “Apply Now” to submit your application.