Careers at Symbos

Symbos is an Australian-founded organisation delivering customer experience, operational support, and technology solutions for global clients. With a strong focus on people, performance, and continuous improvement, we partner with businesses to design and deliver efficient, customer-led outcomes at scale. Our approach combines structure, empathy, and innovation to create meaningful experiences across every customer interaction.

About the role

We’re looking for a detail-oriented Customer Communications Coordinator to manage and optimise customer-facing content across key communication channels.

In this role, you will be responsible for creating, maintaining, and improving structured communications such as emails, letters, and templates. You will work closely with internal stakeholders to ensure communications are accurate, compliant, and aligned with the customer journey.

This is a hands-on role combining content writing, coordination, and process ownership.

Key responsibilities

• Write, edit, and maintain customer-facing communications including emails, notices, letters, and templates
• Manage and update communication templates, ensuring consistency in tone, format, and compliance
• Coordinate with internal teams to gather inputs and ensure timely delivery of communications
• Review content for accuracy, clarity, and alignment with customer experience standards
• Support the development of communication libraries and structured content systems
• Monitor and evaluate communication effectiveness and identify areas for improvement
• Refine content based on feedback, reporting insights, and engagement outcomes

What we’re looking for

• 2–5 years of experience in:
  • Customer communications, content coordination, or similar roles
• Strong written communication skills with high attention to detail
• Experience working with structured content such as templates, emails, or SOPs
• Comfortable coordinating with multiple stakeholders
• Highly organised with the ability to manage competing priorities
• Proficient in Microsoft Office, particularly Word formatting

Nice to have:

• Exposure to document automation tools or template systems
• Basic knowledge of HTML or structured content formats
• Experience in financial services, collections, or regulated environments

What’s in it for you

• Opportunity to work in a structured, process-driven environment
• Exposure to communication optimisation and customer journey design
• Collaborative team environment with growth opportunities
• Competitive salary aligned with market standards

Why join us

You’ll be part of a team focused on delivering clear, effective, and compliant customer communications. This role offers the opportunity to build expertise in content, operations, and customer experience, while working with structured communication systems at scale.