Careers at Symbos

Key Responsibilities

• Engage with customers through email, chat, or phone, depending on the program.
• Provide empathetic, professional, and solution-focused support.
• Tailor responses to customer needs across different industries, including utility services.
• Assist customers with inquiries and issues related to their services.
• Document customer interactions and escalate complex issues as needed.
• Partner with internal teams to ensure effective resolutions and service improvements.
• Achieve performance goals while maintaining high-quality standards.

What We’re Looking For

• Excellent English communication skills (written and/or spoken).
• At least a graduate of SHS or any equivalent.
• Strong attention to detail with problem-solving skills.
• Ability to manage multiple tasks efficiently.
• Prior experience in customer service, email, or chat in a BPO or call centre setting.
• Familiarity with utility-related programs (electricity, billing, water, gas, energy).
• Tech-savvy and comfortable with new systems and tools.
• A customer-first mindset with the ability to show empathy and adaptability.

Why Join Us?

• Competitive salary and benefits.
• Opportunities for career growth and development.
• Supportive team environment with training provided.