Careers at Symbos

Symbos is an Australian-led outsourcing partner delivering AI-enabled, human-centred customer experiences at scale. We partner with organisations to build high-performing teams that combine technology, operational excellence, and genuine customer care. 

At Symbos, we believe in creating meaningful opportunities for our people while helping our clients deliver exceptional service outcomes. 

About the Client 

Our client is a logistics and freight transport provider offering shipment tracking, pickup booking, shipment creation, rate enquiries and delivery notifications through an integrated online platform. The organisation supports the movement of freight through practical, technology-enabled transport services. This position works behind the scenes to help the Sales team respond accurately, keep opportunities moving and spend more time with customers. 

The Opportunity 

We are looking for an organised and detail-focused Sales Support professional to provide dedicated administration and selling support to the client’s Sales team. You will prepare quotes and proposals, maintain CRM and pipeline information, coordinate order and contract paperwork, and follow up on internal tasks. 

This is an internal-facing role. You will receive requests through a designated intake channel and work closely with sales representatives and internal stakeholders. You will not own customer relationships or handle customer service and operational enquiries directly. 

What Sets This Role Apart 

• Make a direct impact by giving salespeople more time to focus on customers and opportunities 

• Build broad experience across quotes, proposals, CRM, orders, contracts and sales reporting 

• Work in a structured environment with clear intake processes, service levels and quality measures 

• Gain exposure to a logistics and freight transport sales environment 

• Join a collaborative team where accuracy, ownership and reliable follow-through are valued 

 Key Responsibilities 

• Prepare standard quotes and proposal documents from Sales team briefs and approved templates 

• Coordinate pricing approvals and special-bid paperwork with internal stakeholders 

• Quality-check quotes and order documents for completeness and accuracy 

• Create and update CRM opportunities, contacts, activities and close dates on behalf of sales representatives 

• Maintain pipeline hygiene and produce standard pipeline and activity reports 

• Prepare order forms, contracts and renewal paperwork and track them through internal processing 

• Prepare account summaries, research packs and presentation materials for sales meetings 

• Coordinate internal tasks, follow up on blockers and maintain organised document filing 

What We’re Looking For 

• Experience in sales support, sales administration, order management, CRM administration or a similar coordination role for at least six months 

• Strong written and verbal communication skills and confidence working with internal stakeholders 

• High attention to detail and a consistent focus on accuracy and quality 

• Strong organisation, prioritisation and time-management skills across multiple requests 

• Confidence using CRM platforms and Microsoft Word, Excel, PowerPoint, Outlook and Teams 

• Ability to work within agreed turnaround times, service levels and document-control standards 

• Sound judgement to identify blockers, follow up appropriately and escalate out-of-scope requests 

Nice to Have 

• Experience supporting logistics, freight, transport or another business-to-business sales environment 

• Experience preparing quotes, proposals, order forms, contracts or renewal documentation 

• Experience maintaining sales pipelines and producing standard CRM reports 

• Relevant tertiary qualification or vocational training in business administration, sales operations or a related field 

Who This Role Suits 

This role will suit a dependable sales administration professional who enjoys creating order from detail, supporting others and keeping work moving. You will be comfortable balancing several requests, checking your work carefully and following through with internal teams while maintaining clear role boundaries. 

Application Process 

As the first step in our recruitment process, shortlisted candidates will be invited to complete an online skills assessment, followed by interviews. We encourage interested applicants to apply as soon as possible. 

Help the Sales team move faster with accurate, organised and dependable support.