Careers at Symbos

At Symbos, we design and operate large‑scale, multi‑client contact centre environments that support complex, high‑volume customer operations. As we continue to grow our outsourcing and CX technology capability, we’re looking for a System Architect who combines deep technical expertise with strong commercial awareness and polished client engagement skills.

This is not a back‑of‑house architecture role. You’ll be highly visible, trusted by clients, and expected to think several steps ahead - anticipating what’s needed next and acting on it without being prompted.

What You’ll Be Doing;

• Designing and governing end‑to‑end architectures across contact centre platforms, cloud infrastructure, CRM and integrations.
• Anticipating future platform needs, risks and dependencies, and proactively shaping solutions ahead of demand.
• Translating business strategy and client requirements into clear, pragmatic architecture decisions.
• Working directly with clients as a trusted technical advisor, clearly articulating complex concepts in a professional and commercially aware way.
• Supporting presales activity, RFPs and solution design conversations.
• Establishing architecture standards, patterns and documentation across a multi‑client environment, with security and compliance embedded by design.
  
  

What You’ll Bring;

• Strong experience in system or solution architecture within contact centre, BPO or CX‑led environments.
• Hands‑on knowledge of enterprise contact centre platforms (e.g. Genesys, Cisco or similar) and cloud environments (AWS and/or Azure).
• A proactive, anticipatory mindset - you see what’s coming next and act without needing direction.
• Confidence and polish in client‑facing environments, with the ability to engage credibly with technical and non‑technical stakeholders.
• Clear, articulate communication skills and strong commercial awareness.
• Experience working in multi‑client or outsourced environments is highly regarded; exposure to AI, automation or analytics is desirable.
  
  

What’s in it for you;

• Vibrant Workplace: Be part of a professional, inclusive and people‑first organisation where collaboration, trust and accountability are valued.
• Flexibility That Works for You: Access hybrid working arrangements that support a balance between time in the office and working from home.
• Meaningful, Visible Work: Play a critical role in shaping platforms that directly support client outcomes and business growth.
• Complex, Interesting Challenges: Work across multi‑client environments with real architectural depth and scale.
• Wellbeing First: Enjoy employee discounts, health and wellness initiatives, 24/7 EAP support and access to discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays so you can celebrate the days that matter most to you.
• Central Melbourne CBD office with excellent transport links.

About Symbos;

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.