Careers at Symbos

We are looking for a detail-focused Finance Administration Officer to provide accurate, timely and well organised support across accounts receivable, accounts payable, revenue and claims processing, and payroll preparation.

You will help keep our finance operations running smoothly by maintaining high-quality records, reconciling transactions across systems, responding to stakeholder queries and escalating discrepancies when needed. This is a hands-on role suited to someone who enjoys structured work, clear processes and delivering outcomes on schedule.

What you’ll be doing

In this role, you will:

• Provide bookkeeping and financial administration support, maintaining accurate records across accounting and operational systems
• Support accounts receivable activities including invoicing, receipt allocation, account monitoring and follow-up of outstanding accounts in line with debtor management processes
• Support revenue and payment claim processing linked to service delivery, identifying discrepancies and escalating issues as required
• Assist with accounts payable processing including recording supplier invoices, maintaining supplier records and preparing payments for review and approval by authorised finance staff
• Provide payroll administration support including timesheet review and payroll preparation activities, ensuring alignment with Awards, legislation and internal procedures
• Assist with reconciliation of transactions across systems and support investigation and resolution of discrepancies or processing issues
• Assist with preparation of routine financial and operational reports, ensuring accuracy and delivery to agreed schedules
• Maintain finance documentation in an organised and auditable manner, handling confidential information securely
• Respond to supplier, customer, plan manager and internal stakeholder queries professionally and in a timely way
• Contribute to continuous improvement of finance processes and administrative workflows, and provide general admin support to the Finance team as required

What success looks like

You’ll be successful in this role if you consistently deliver the following:

• Financial transactions processed accurately and within agreed timeframes
• Financial records and documentation maintained in an organised, auditable way in line with organisational and regulatory requirements
• AR and AP activities supported in accordance with internal procedures, with stakeholder queries handled promptly and professionally
• Revenue and claims processing completed accurately, with discrepancies identified early and escalated to the Accounts Manager when required
• Outstanding accounts monitored, with relevant issues escalated appropriately to support debtor management
• Payroll support tasks completed accurately and within payroll deadlines, with confidentiality maintained at all times
• System data is accurate and consistent across platforms, with reconciliation issues clearly communicated for resolution
• Reporting support delivered to schedule and to a high standard of quality and attention to detail
• Clear, respectful communication that supports efficient finance operations and strong internal relationships
• Ongoing contribution to improving finance processes and administrative workflows

What you’ll bring

Essential experience and skills:

• Experience in financial administration, bookkeeping or accounts support within a service-based organisation
• Strong attention to detail, organisation skills and the ability to manage competing priorities in a structured finance environment
• Ability to process high volumes of transactions accurately, follow procedures and maintain auditable records
• Confident communication skills and a customer-service approach when responding to suppliers, customers, plan managers and internal stakeholders
• Intermediate Microsoft Excel skills, and strong capability across Microsoft Office and collaboration tools
• Ability to learn and work across multiple systems (accounting, payroll, service delivery/rostering and reporting systems)

Desirable:

• Experience supporting both accounts receivable and accounts payable (invoicing, payment allocation, supplier invoice processing and reconciliations)
• Payroll administration exposure, including timesheet review and payroll preparation support
• Exposure to disability services, NDIS, aged care or similar sectors, including revenue/claims administration linked to service delivery systems
• Understanding of Awards and conditions, including the SCHADS Award
• Experience using Xero and/or MYOB Acumatica, plus service delivery/rostering systems used for claims and revenue administration (eg FlowLogic)
• Experience supporting finance teams in medium to large organisations

Why join us

• Work with a supportive finance team that values accuracy, reliability and good process
• Clear expectations, documented workflows and practical support to help you succeed
• A role with real ownership across core finance tasks, with opportunities to improve how we work